Skip to content we offer free shipping to our customers. DismissAt Louis Nuin, Home of EcoSmart Living, we are committed to providing our customers with high-quality, eco-friendly products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully for a smooth experience.
1. Returns Eligibility
- Time Frame: You have 30 days from the date of delivery to return an item for a refund or exchange.
- Condition: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Products that show signs of wear or damage are not eligible for return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (if applicable)
- Personalized items or custom orders
- Items marked as final sale
3. Return Process
- Contact Us: Before returning any item, please contact our customer support team at [customer support email] to receive a Return Authorization (RA) number.
- Packaging: Securely pack your item in its original packaging, including all accessories and documentation, and include the RA number inside the package.
- Shipping: You are responsible for the shipping costs of returning your item unless the return is due to a defect or error on our part.
4. Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If approved, a refund will be issued to your original payment method within 7-14 business days.
- Shipping charges are non-refundable unless the return is due to an error or defect in the product.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for further instructions.
6. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs.
7. Late or Missing Refunds
- If you haven’t received your refund after the stated processing time, please first check your bank account and contact your credit card company.
- If you’ve done this and still have not received your refund, please contact us at [Leloemmanuel@louisnuin.com].
8. Contact Us
For any questions or concerns regarding returns or refunds, please reach out to our customer support team at [Leloemmanuel@louisnuin.com] or call [customer support phone number +255748575732].
Thank you for shopping at Louis Nuin, where eco-smart living meets quality and sustainability!
