Shipping policy at louis nuin

Shipping Policy

Last Updated: [2/25/2025]

Thank you for shopping with Louis Nuin. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Shipping Destinations

We currently ship to various locations worldwide. However, there may be certain regions where shipping is restricted due to logistical or regulatory constraints. If we are unable to ship to your location, you will be notified at checkout.

2. Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• During peak seasons or promotional periods, processing may take longer.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Delivery Time

We offer various shipping options depending on your location:

• Standard Shipping: Estimated delivery time is 5-15 business days.
• Express Shipping: Estimated delivery time is 3-7 business days.
• Local Delivery (if available): Estimated delivery time is 1-3 business days.

Please note that delivery times may vary due to unforeseen circumstances such as customs clearance, weather conditions, or carrier delays.

4. Shipping Fees

• Shipping fees are calculated at checkout based on your location, shipping method, and order weight.
• Free shipping may be available for select products or promotional events.
• Any additional customs duties, taxes, or import fees are the responsibility of the customer.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order on our website or through the carrier’s tracking portal.

6. Undeliverable Packages

• If a package is returned due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer may be responsible for additional shipping costs.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
• If your package is lost in transit, please reach out to us so we can assist with filing a claim with the carrier.

8. Contact Us

For any questions or concerns regarding shipping, please contact our support team at [support@louisnuin.com].

Thank you for choosing Louis Nuin!